Contact Support

Contact Support

We’re here to help you get the most out of Lyme Tracker. If you have questions, need technical assistance, or want to provide feedback, please reach out to us.

Get Help

Frequently Asked Questions

How do I export my data? You can export your health data from the app settings under “Data Export.” Your data will be provided in CSV format for easy importing into other applications.

Can I use Lyme Tracker on multiple devices? Yes, your account syncs across all your devices. Simply log in with the same account on each device.

How do I delete my account? Go to Settings > Account > Delete Account. Please note that this action cannot be undone and all your data will be permanently deleted.

Is my health data secure? Yes, we use enterprise-grade encryption and security measures to protect your health information. See our Privacy Policy for more details.

Contact Methods

Email Support

Response Time We typically respond to support requests within 24-48 hours during business days.

Feedback and Suggestions

We value your input and are constantly working to improve Lyme Tracker. If you have ideas for new features or improvements, please let us know:

Report a Bug

If you encounter a technical issue:

  1. Email: [email protected]
  2. Include:
    • Your device type and operating system version
    • App version number
    • Detailed description of the issue
    • Steps to reproduce the problem
    • Screenshots (if applicable)

Healthcare Provider Partnerships

If you’re a healthcare provider interested in recommending Lyme Tracker to your patients:

Business Hours

Support Team Availability:

  • Monday - Friday: 9:00 AM - 6:00 PM PST
  • Saturday - Sunday: Limited support

Emergency Issues: For urgent technical issues affecting app functionality, please mark your email as “URGENT” and we’ll prioritize your request.

About Light Works Studio

Light Works Studio is committed to creating health technology that empowers individuals to better understand and manage their health conditions. Our team includes healthcare technology experts, user experience designers, and patient advocates.

Company Information:

Medical Emergency

Important: If you are experiencing a medical emergency, please contact emergency services immediately (911 in the US). Lyme Tracker is not intended for emergency medical situations and our support team cannot provide medical advice.